What a Good Estimate Shows
- Your vehicle, mileage and the problem you described.
- Each repair, with parts and labor listed separately.
- Part type: new OEM, aftermarket or rebuilt.
- Fees, tax and the total.
- The date and the shop's name and address.
Approving Extra Work
Shops often find more once the car is apart. That is normal, but you should decide. Ask for a call or text, a photo, the new total, and a note in writing.
If the Bill Is Higher Than Agreed
- Compare the invoice with the estimate, line by line.
- Ask the manager to explain the difference calmly, and keep notes.
- Be aware that in many states a shop can keep a car until a lawful bill is paid (a mechanic's lien), so get advice before walking away.
- Complain to your state attorney general or consumer office, and dispute card charges with your card issuer where appropriate.
Use the repair checklist at drop-off. Common repair scams are worth a read too.
